Network Checker

Check the Celcom network status in your area

Check the Digi network status in your area

Tips to troubleshoot your network problems

Step 1

Check the Network Status Checker

To ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.

Step 2

Check account balance via MyDigi / Celcom Life app

  • For Prepaid users, ensure you have sufficient balance in your account
  • For Postpaid users, ensure you have no outstanding amount
  • Toggle Flight mode between on and off
  • Ensure 2G or 4G signals with VoLTE is switched on
  • If you鈥檙e travelling overseas, make sure that your Roaming service is activated
  • Turn off any call divert or call forwarding features
  • Reset your device's network access. Select 'Reset Network Settings' from the Settings on your mobile device
  • Update your device's operating system to the latest version

Step 3

Adjust device settings

Step 4

Restart your device

Step 1

Check the Network Status Checker

To ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.

Step 2

Check line status and account balance via MyDigi / Celcom Life App

  • For Prepaid users, ensure you have sufficient balance in your account
  • For Postpaid users, ensure you have no outstanding amount

Step 3

Adjust messaging app

  • Use your default messaging app/function
  • Free up space in your device鈥檚 messaging Inbox/Outbox
  • Verify if message is unable to send to all numbers or specific numbers / send message to your own number
  • If you recently changed from an Apple device to a different model, ensure you have de-registered from iMessage. Insert your SIM card into your Apple device and connect to the mobile network. Tap Settings > Messages and turn off iMessage and restart your device

Step 4

Check the SMS聽centre number

  • For Android devices, go to Settings > Message Settings > Check SMS centre number, +60162999902. For Apple devices, the SMS centre number is automatically set
  • For Apple devices, the SMS centre number is automatically set

Step 5

Adjust device settings

  • Turn off Bluetooth/WiFi and connect to your mobile network
  • Toggle Flight mode between on and off
  • Update your device's operating system to the latest version

Step 6

Restart your device

    Step 1

    Check the Network Status Checker

    To ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.

    Step 2

    Check line status and account balance via MyDigi / Celcom Life App

    • For Prepaid users, ensure you have sufficient balance in your account
    • For Postpaid users, ensure you have no outstanding amount

    Step 3

    Check Internet quota balance via MyDigi / Celcom Life App

    • Check if you have any remaining Internet quota balance via MyDigi / Celcom Life app

    Step 4

    Adjust device settings

    • Turn off Bluetooth/WiFi and connect to your mobile network
    • For 4G devices, ensure 4G is switched on
    • Toggle Flight mode between on and off
    • Update your device's operating system to the latest version

    Step 5

    Restart your device

      Step 6

      • Check for possible impact of environmental factors
      • Check if there is high volume traffic to a particular app or site
      • Check if your 4G/5G device has moved into 2G coverage area
      • Check if there is high volume of Internet usage in the vicinity

      Frequently asked questions

      I'm still having issues with my network, what do I do?
      Why am I unable to receive OTP/TAC?
      I'm within 5G network coverage area, why can't I use 5G?