Lau Yin May was previously the Group Chief Branding and Customer Experience Officer at Malaysia Airlines for nearly seven years, playing a pivotal role in the airline’s turnaround initiatives in elevating its customer experience and corporate branding. Earlier in her career, she was part of the pioneer team at Firefly Airlines, where she oversaw the establishment of the airline, as well as the setup of and led the airline’s travel division, Firefly Holidays. She brings with her over 20 years of extensive experience across multiple industries, including aviation, banking, hospitality, travel & tourism, consultancy and retail. Prior to this, she held key leadership roles at Taylor’s Education Group, Destination Resorts and Hotels (part of Khazanah Nasional Berhad), Mindshare (part of GroupM/ WPP), in addition to consulting for financial services with Accenture, hospitality, and retail brands.
Yin May is an accountant by education, and holds a Bachelor’s Degree in Business from Monash University.
