Frequently Asked Questions

About CelcomDigi

Why have Celcom and Digi merged?

We have merged to build a stronger company for our customers, now and in the future. Our new company will combine the best of both of us: our networks, our distribution channels, our products and services, our partners, and our people to bring consumers and businesses the best in connectivity, service, innovation and value.

Do Celcom and Digi customers need to do anything?

Customers don’t have to do anything! For now, all customers will continue enjoying the existing networks, stores, plans and services they have been using.

What can Celcom and Digi customers look forward to?

We will soon be starting on a journey to combine our resources to fully unleash the exciting potential of CelcomDigi for our customers. You will gradually notice our progress and enjoy the benefits through a wider choice of products and services with better value, made available for you in more places across the country on a stronger, broader network.

What will happen to Celcom’s and Digi’s networks?

For now, you can continue to count on the same reliable, consistent, and quality network experience that you’ve come to enjoy on your existing network, either Celcom or Digi. In the future, we will start rolling out an infrastructure upgrade that will gradually elevate your overall network experience.

What will happen to Celcom’s and Digi’s brands?

Both our iconic blue and yellow brands will continue to exist. You may see an additional CelcomDigi logo together with these brands, and that’s really to signify that we are now ONE company, who will continue to deliver the same reliable services and experiences to our customers as we did before.

What will happen to Celcom’s and Digi’s retail stores?

Our stores and retail employees will continue to serve our respective customers as they did before.

In addition, we can now serve both Celcom and Digi customers for these transactions at all bluecube, Digi Stores, and our Exclusive Partners' touchpoints.

What will happen to Celcom’s and Digi’s business customers?

Our Celcom Business and Digi Business customers can continue to reach out to their existing dedicated Business Account Managers and Value-Added Partners for any assistance needed.

If I am a Celcom/Digi user, will I get access to Digi/Celcom’s network now that you have merged?

For now, you will continue to enjoy the same reliable, quality experience with your existing network.

Can I still do the same transactions at Celcom and Digi retail stores?

Yes! You will still be able to do the same transactions at our retail stores, and our Celcom Life and MyDigi apps.

What should I do if I encounter network or billing issues, or have general enquiries?

You can continue to seek assistance from your existing service provider as you did before.

For Celcom customers, you can:

self-serve here or on the CelcomLife app‍
contact us via WhatsApp at +6019 686 1111
self-serve here or on the CelcomLife app
call Contact Centre at 1111 or +6019 6011111 for non-Celcom user

For Digi customers, you can:

self-serve by submitting an enquiry
check your account details via MyDigi
speak with Customer Service at +6016 2211800 anytime, every day.

I want to be a CelcomDigi customer! Where can I sign up?

We look forward to welcoming you onto our network! You can choose a plan that suits you best from a wide range of products and services from Celcom or Digi, and sign up by:

Walking into any of our nearest Celcom Blue Cube or Digi Stores, or
Our respective Celcom or Digi online stores today!